Post by account_disabled on Feb 17, 2024 2:01:37 GMT -5
The more time you give your customers to prepare, the more likely they are to understand. Real World Example: Amazon Amazon has a good track record when it comes to customer service. However, that doesn't mean it doesn't make mistakes from time to time. For example, Barbaram , a loyal Amazon customer, was shopping for toilet paper when she discovered she had accidentally purchased an item worth $ 88 with a shipping fee of $ 7,455 .
Unfortunately, by the time she discovered the error, it was too late to New Zealand Mobile Number List cancel and the package had already been delivered. So she called Amazon customer service, hoping to solve the problem. Here's Barbara with her $ 7,500 worth of toilet paper: Image Source As a long-time Amazon customer, she hopes things will be resolved soon. However, after she complained six times and even wrote to CEO Jeff Bezos , she was told multiple times that the company would not refund her money because the goods were delivered on time and in perfect condition . two and a half months later. Amazon then decided to refund the purchase.
How would I handle this feels like a situation where common sense should prevail, right? I called Amazon's service line and was immediately transferred to an automated assistant. For the record, this is awesome and any customer service team should be using an AI assistant. However, situations like this require a human response. If Barbara had a way to contact a human agent directly, she might be able to resolve the issue faster — saving her some money and Amazon a customer service crisis. The lesson here is that good customer service is not a one-time feat. No matter how long a customer has been with your business, you should continually strive to provide this service.
Unfortunately, by the time she discovered the error, it was too late to New Zealand Mobile Number List cancel and the package had already been delivered. So she called Amazon customer service, hoping to solve the problem. Here's Barbara with her $ 7,500 worth of toilet paper: Image Source As a long-time Amazon customer, she hopes things will be resolved soon. However, after she complained six times and even wrote to CEO Jeff Bezos , she was told multiple times that the company would not refund her money because the goods were delivered on time and in perfect condition . two and a half months later. Amazon then decided to refund the purchase.
How would I handle this feels like a situation where common sense should prevail, right? I called Amazon's service line and was immediately transferred to an automated assistant. For the record, this is awesome and any customer service team should be using an AI assistant. However, situations like this require a human response. If Barbara had a way to contact a human agent directly, she might be able to resolve the issue faster — saving her some money and Amazon a customer service crisis. The lesson here is that good customer service is not a one-time feat. No matter how long a customer has been with your business, you should continually strive to provide this service.